Privacy Policy

1. General Information

Rumbosencillo, with address at Torre Citibank, 3 Avenida 13-78, Guatemala City 01010, Guatemala, is responsible for processing the personal data you provide through our website.

This Privacy Policy describes how we collect, use, share, and protect your personal information in accordance with data protection laws in force in Guatemala, including the Law on Access to Public Information (Decree 57-2008) and other applicable regulations.

2. Data We Collect

2.1 Data Provided Directly

When you use our contact form, we collect:

• Full name
• Email address
• Phone number
• Subject and inquiry message
• Any other information you voluntarily choose to provide

2.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Date and time of access
• Referring URL

3. Purpose of Processing

We use your personal data for the following purposes:

• Respond to inquiries: Process and respond to your information requests about our architectural documentation projects
• Communication: Send responses to your questions and maintain communication related to your inquiry
• Service improvement: Analyze website usage to improve our content and functionality
• Legal compliance: Comply with legal and regulatory obligations applicable in Guatemala
• Security: Protect our website against fraud, abuse, and unauthorized access

4. Legal Basis for Processing

The processing of your personal data is based on:

• Consent: By submitting the contact form and accepting this policy, you give us your express consent to process your data
• Service execution: Processing is necessary to respond to your information request
• Legitimate interest: Improvement of our services and communication related to your inquiry
• Legal compliance: Legal obligations applicable in Guatemala

5. Information Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes. We may share information only in the following cases:

• Service providers: Companies that help us operate the website (hosting, analytics), under confidentiality agreements
• Legal requirements: When required by law, court order, or competent Guatemalan authority
• Rights protection: To protect our legal rights, security, or property

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the described purposes, typically:

• Inquiry data: up to 3 years after last communication
• Navigation data: up to 2 years for statistical analysis
• Legally required data: according to timeframes established by Guatemalan legislation

7. Your Rights

According to Guatemalan legislation, you have the right to:

• Access: Know what personal data we have about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data when no longer necessary
• Opposition: Object to the processing of your data in certain circumstances
• Consent withdrawal: Withdraw your consent at any time
• Portability: Receive your data in structured format and transfer it to another controller

To exercise these rights, contact us at: info@rumbosencillo.com or call us at +502 2384-2499.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Unauthorized alteration, disclosure, or destruction
• Accidental loss

These measures include SSL encryption, access controls, regular security audits, and staff training.

9. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our site. For more information, see our Cookie Policy.

10. International Transfers

Some of our service providers may be located outside of Guatemala. In such cases, we ensure adequate safeguards exist to protect your data in accordance with international data protection standards.

11. Minors

Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected data from a minor without parental consent, we will delete such information immediately.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We recommend reading their privacy policies before providing them with personal information.

13. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Check this page regularly to stay informed about our use of cookies.

The "Last updated" date at the top of this page indicates when this Privacy Policy was last revised. Significant changes will be notified through a prominent notice on our website.

14. Supervisory Authority

If you believe the processing of your personal data violates applicable regulations, you have the right to file a complaint with the competent authority in Guatemala.

15. Contact

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you can contact us:

• Email: info@rumbosencillo.com
• Phone: +502 2384-2499
• Address: Torre Citibank, 3 Avenida 13-78, Guatemala City 01010, Guatemala
• Business hours: Monday to Friday 9:00 AM - 6:00 PM, Saturdays 9:00 AM - 1:00 PM

16. Consent

By using our website and providing your personal data through the contact form, you confirm that you have read, understood, and accepted this Privacy Policy in its entirety.